FAQ

We specialize in genuine, Natural Type A Jadeite, carefully selected for its quality, beauty, and exceptional value. Our pieces are chosen to ensure they meet high standards of craftsmanship while offering affordable prices to our customers. We pride ourselves on offering high-quality Jadeite jewellery that won’t break the bank.

Yes! We provide a local authentication report by the Nan Yang Gemological Institute (NGI) for each product above S$800 for free. This report is available at an additional cost of S$70 if the product value is below S$800. We stand behind the authenticity of our jadeite, and the NGI report provides you with added confidence in your purchase.

Absolutely! We offer a money-back guarantee if the product you received is not confirmed to be Type A Natural Jadeite. We are committed to ensuring you are fully satisfied with your purchase.

We encourage viewing in person. Appointments are available at our Orchard studio so you can see and appreciate each piece before deciding.

We operate an appointment-only studio in Orchard instead of a walk-in retail shop, to provide a more private and focused viewing experience.

Yes, we offer free delivery within Singapore! Whether you’re purchasing a single piece or multiple items, you can enjoy the convenience of having your Jadeite delivered to your door at no extra charge.

Our Jadeite jewellery pieces are carefully selected to ensure they represent great value, offering high-quality craftsmanship at a competitive price. We focus on providing customers with exceptional pieces that are both affordable and beautiful, without compromising on authenticity or quality.

Feel free to reach out to us via Whatsapp or Telegram @ywfinejade, and we’ll be happy to assist you with any questions you may have regarding our jadeite jewellery, authentication reports, or anything else.